Restoration company helps mitigate damages in properties

Restoration company helps mitigate damages in properties

Established in 1981, Rainbow International offers restoration services to residential, commercial and industrial properties that have experienced fire, water, smoke and environmental damages, as well as mold removal. Its Markham location is one of over 1,500 international franchisees in ten countries.

Ms. Maggie Yang, the Senior Project Manager, liaises and coordinates with its Chinese customers, insurance brokers and property management companies. She believes there is a significant demand in the community for the restoration service.

“Unfortunately, many Chinese immigrants do not have much knowledge in house maintenance so as to prevent the occurrence of water and fire related disasters. This is because we used to live in apartments back home,” said Yang in an interview with RHMCBA.

Unexpected cases at work has prompted Yang to realize how important it is to promote proper house maintenance to the Chinese community. She recalled that Rainbow International once handled a residential water damage loss amounted to almost $1 million. The cause for the loss was simply due to lack of maintenance of the house before winter hit.

A common misconception for many Chinese clients is that they believe when a loss is occurred from such as water damage or sewer back up, the first step they should do is to find out if it is covered under their insurance policy.  “Keep in mind that these unfortunate events often happen at night or during weekends when enquiries for insurance coverage are not readily available. Clients tend to wait rather than mitigate the damage as soon as possible.  They do not realize that the damage deteriorates over time and causes mold growth in some cases.  Mold remediation is definitely more costly than water or fire damage, and in most cases not covered by the insurance company,” warned Yang.

“Right after damage occurs, calling in a certified restoration company to mitigate the damage will be the important first step to take. Filing a claim and dealing with the insurance company can follow later,” she stressed.

“In order to best protect their interests when prevention fails and disaster strikes, Chinese clients need to understand the proper procedures to handle the stressful situation,” she continued.

What Rainbow International will do, Yang said, is after they receive an emergency call, a service team will rush to the damage site within an hour or less. The team will not only provide a preliminary evaluation including possible cause of the loss and the extent of the loss, but also help mitigate damages immediately upon the client’s authorization.

Based on experience working with insurance brokers, Yang pointed out that the rule of thumb to determine whether a loss is claim worthy is if the loss amount is 1.5 or 2 times higher than the deductible.  Hence, an accurate assessment of the damage is crucial in the process.

Rainbow International Restoration provides 24/7 Chinese language hotline. The central office of three GTA branches is located in Markham.  For further information, please contact Ms. Maggie Yang at



Related posts

Ushering in a new era in Vaughan

Vaughan is one of the best places to live, with a quality of life that is second to none. This is...

Continue reading
by admin

Competing for Ethnic Markets in Banking Industry

{:en}Hiring multi-language speaking staff, creating real time interpretation apps, as well as launching an ethnic bank to serve primarily immigrants, Canadian banking business operators are becoming fiercely competitive to woo business from immigrants.{:}{:zh}加拿大五大主流銀行在搶奪少數族裔和移民客戶上,已經從語言翻譯到了解儲蓄習慣的方方面面下足功夫。更有移民創業人士乾脆在加拿大開間族裔銀行,讓遠在他鄉的移民客戶重拾和祖籍國一樣便利的金融服務。{:}

Continue reading
by admin

Setting Priorities for the Benefit of York Region Residents

{:en}Regional Council has developed a set of priorities to help us sustain our growing communities in York Region. Our decisions are based on input and ideas from our constituents; students, families, workers and seniors.{:}{:zh}約克區區域議會制定了一套優先計劃,幫助本區的持續發展。區域議會是根據區內的選民、學生、家庭、工人和長者的意見而作出決定的。{:}

Continue reading
by admin

Join The Discussion